1. RESERVATION POLICY

To ensure service quality, please kindly note the following regulations when making a reservation:

• Please make your reservation at least 12 hours in advance so the restaurant can best prepare seating arrangements and requested services.
• After completing your reservation via the website or branch hotline, you will receive a confirmation via email or Zalo.
• In case you need to change your reservation details, please contact the hotline of the branch where you made the reservation at least 1 hour in advance for assistance.
• TOHOKU will hold your table for a maximum of 15 minutes after the reserved time. If you arrive later without prior notice, the restaurant regrets that the reservation will be automatically canceled to serve the next guests.
• For private parties, special menus, or pre-ordered dishes, please contact the branch directly for detailed consultation.
• Time slots that do not appear in the reservation section on the website mean the restaurant is no longer accepting reservations for those time slots.
• Private room surcharge at the Hai Phong branch is 500,000 VND per room.

2. ORDERING POLICY

• The restaurant only accepts delivery orders with a minimum value of 300,000 VND. Orders from 1,000,000 VND are eligible for free delivery within a 10km radius.
• Please proactively contact the branch hotline if there are any changes to your order information.
• The restaurant only accepts delivery and takeaway orders during operating hours.
• Please carefully check the dish details and quantities before confirming, as orders that have been sent to the kitchen cannot be canceled or modified.

3. CANCELLATION & RESERVATION MODIFICATION POLICY

• You may cancel or modify your reservation at least 1 hour in advance so that TOHOKU can arrange the best possible service.
• If you arrive more than 15 minutes late without prior notice, the restaurant will automatically cancel the reservation to ensure the experience of other guests.
• If a deposit has been made or payment has been completed in advance, cancellations made after the stipulated time limit will unfortunately not be refunded.
• TOHOKU always strives to flexibly support adjustments to dining times within our capacity, with appreciation and understanding.

4. PAYMENT & PRIVACY POLICY

• TOHOKU accepts payments via domestic cards, international cards (Visa/MasterCard), and secure electronic payment gateways.
• All transactions are encrypted and protected by an SSL security system, ensuring absolute safety for your information.
• Personal information (name, phone number, email, reservation history, etc.) is securely stored and used solely for confirmation, reservation support, and customer care purposes.
• TOHOKU commits not to share or disclose personal information to any third party in any form, unless required by competent authorities in accordance with the law.

Thank you for always accompanying TOHOKU ❤